Austin Mansu

A user experience consultant and service design strategist.

Research led, results driven.

I’ve built a career focusing on how organisations interact with people together in the real world and the online world. I find that project teams can easily forget that experiences go beyond a screen or device, places where wireframes have little meaning. So I take a genuine interest in understanding the needs and motivations of both clients and customers, and balancing desires with what is feasible and viable.

PROJECTS I’VE WORKED ON

FOXTEL Presto

Presto is an online streaming service and a competitor to Stan and Netflix. The project included a complete UX redesign and a roadmap for personalisation and natural search.

PITCHI

When QuickSales wanted to increase market share a find a point of difference from it’s competitors, we created a strategy to engage new millennials and make classifieds fun.

Travelex Worldwide

We helped Travelex overcome crippling payment fraud in overseas markets and created an end to end, store to customer fulfilment process.

Clients

I’ve been fortunate to work with big business, start ups, Government, and law enforcement. Each one brings their individual personality, challenges, and their measure of success.

EXPERTISE

Research

Stakeholder & customer interviews, contextual enquiry, analytics analysis, card sorting & content workshops, usability testing

Strategy & Content

Development of personas, content scope, user journeys, user stories, taxonomy and sitemaps, wireframes and interaction design.

Lifecycle

Measurement & implementation plans, A/B testing, usability testing, content analysis, user journey optimisation, CMS administration consultation.

Approach

Lean UX and service design, organisational wide co-design, stakeholder alignment and change management, SCRUM based UX project management.

ABOUT ME

When I’m not in the office, you can find me outdoors somewhere. I have a passion for exploring the wilderness, travelling, and general aviation.

LET’S WORK TOGETHER

If you have a new project or want to know more about how I work with organisations like yours, let me know, i’d love to have a chat.

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